Fragrance Bodega
At Fragrance Bodega, customer satisfaction is important to us. Please review our refund and return policy carefully before submitting a request.
We accept return requests within 30 days of the delivery date. Requests submitted after this period will not be eligible for return or refund.
To qualify for a return, items must meet all of the following conditions:
Unused, unopened, and in original condition
Factory-sealed and in original packaging
All labels, seals, and tags intact
Accompanied by a receipt or valid proof of purchase
Items returned without prior authorization will not be accepted.
All approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount.
The restocking fee helps cover inspection, handling, and processing costs.
This fee is waived only if the return is due to our error (damaged or incorrect item).
For health and safety reasons, we do not accept returns for:
Opened or used fragrances, beauty, or personal-care products
Items with broken seals or signs of use
Gift cards
Custom or special-order items
Clearance or “Final Sale” items
If you are unsure whether your item qualifies, please contact us before initiating a return.
To start a return, please contact us with the following information:
Order number
Item name
Reason for return
Photos (required for damaged or incorrect items)
Contact Information:
📧 Email: info@fragrancebodega.com
📞 Phone: +1 (346) 629-8568
If your return is approved, we will provide a return shipping label and detailed instructions.
Important: You are responsible for the package until it is scanned by the carrier. Please keep your drop-off receipt.
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately.
Required documentation:
Clear photos of the item
Inner and outer packaging
Shipping label
Once verified, we will resolve the issue through a replacement, exchange, or refund, as appropriate.
No restocking fee applies in these cases.
The fastest way to receive a different item is to return the original item (if eligible). Once your return is approved, you may place a new order for the replacement item.
After we receive and inspect your return, we will notify you of the approval status.
Approved refunds are issued to the original payment method
Refunds are processed within 10 business days of approval
A 20% restocking fee and original shipping costs (if applicable) will be deducted
Banks and credit card issuers may take additional time to post the refund
If more than 15 business days have passed since approval, please contact us for assistance.
Only use the return label we provide
Unauthorized returns may be refused
You are responsible for the item until it reaches our facility
Return Address:
Fragrance Bodega
8823 Luray Ct
Rosenberg, TX 77469
United States
For international returns, duties, taxes, and customs fees are non-refundable. Refunds apply to the merchandise value only.